Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Sustainability

Can you tell me more about Wear Organic?

Of course! We at Wear Organic strive to be Earth's Best Friend. We're Sustainable, we're Ethical and we're Organic. Head over here to find out more about us.

How is Wear Organic Sustainable?

From our Activewear to our Packaging, we're all about being Sustainable.

We support ethical suppliers and sustainable practices with the utmost care taken in not harming the planet we live, walk and breathe in. We strive for positive impact on everyone we associate with, making it our mission to not only create beauty for the gorgeous you to wear but also help preserve the beauty and sustainability of our home, the earth.

What certifications does Wear Organic have?

All raw materials used for our products are sourced from Global Organic Textile Standard (GOTS), Oeko-Tex and FairTrade certified manufacturers and suppliers. This means that our fabrics have been tested to ensure that they have no traces of harmful chemicals. 

Head over here for more about our certifications!

How do you choose what materials to use?

Through years of designing, sourcing, testing and producing quality pieces, we have narrowed it down to high-quality materials. It doesn't end there though. We're always researching different types of materials to see what else we can come up with. We're pretty proud of our materials and their quality here at Wear Organic. With amazing qualities such as antimicrobial properties, hypoallergenic to thermoregulation, our activewear not only lets you move in peace but it supports and encourages you to be your best.

Our material research also ensures that we use materials that meet our standards, are good for you and good for the environment. We also check other factors such as the impact our products have on people and the environment - availability, preferred fiber content, water and energy input, and emissions.

We also use mostly natural materials, which break down better and are less of a pollutant than the synthetic fibers that are being found in oceans and water supplies. 

Where are your products made?

When it comes to providing good quality fabrics and products, we make sure of one thing: quality.

We source and manufacture our apparel from India. We find the highest quality fabrics and excellent factories that can produce garments to the standards our customers expect. 

We partner with world-class manufacturers that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us. When developing a product, we choose countries that are best-in-class at the desired raw material fiber and quality, over less expensive labor. 

Ordering

What size should I buy?

Our products have compression technology which means they are a snugger fit. Although, in saying this, our products do tend to shape to your body. If you're in between sizes, we do recommend going up a size to ensure you're comfortable in your activewear.

Please refer to our size guide here for more information. Still unsure? Contact our customer happiness team at customerservice@wearorganic.com.au and we'll happily help you pick your perfect size!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

You are more than welcome to return your items for a refund/return as per our Returns Policy.

How do I know if you're getting an item back in stock?

Our items can sell out fast and we are not always able to restock them. If you're dying to make a product on our website yours but it's sold out, email us at customerservice@wearorganic.com.au and we'll try and get the product back in for you! We can't guarantee it but we'll try and do our magic to make it happen

How do I use a discount code?

Lucky you with a discount code! Our discount codes can be applied on the 'Information' page of your cart. The order generally is:

Cart > Information > Shipping > Payment

You'll see your cart on your right with a discount code box. Type your discount in, click apply and you're one step closer to receiving your Wear Organic products.

What methods of payment do you accept?

We accept a variety of payment methods including:

- Paypal

- Visa

- Mastercard

- AMEX

- Shop Pay

- Apple Pay

- Google Pay

We also offer Afterpay as a payment option.

Shipping, Returns & Exchanges

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Where do you ship?

We ship all over Australia and all over the world. Shipping costs will be added at checkout. Head over here for shipping costs.

How long will shipping take?

We want you to start your journey with us as soon as possible. All our products are processed and shipped to you within 1-2 business days of receiving payment. 

Standard Post: 3-10 business days

Express Post: 2-3 business days.

Please note, these times are estimates from Australia Post. Due to Covid and other events, they are experiencing delays.

For more shipping info, head over here.

Can I track my order?

Absolutely! Once we have lovingly packed your oder and dispatched it, you will receive a confirmation email letting you know your parcel is one plane/bus/car ride away. This email will have your tracking number.

If you haven't received your confirmation email, please get in touch with us at customerservice@wearorganic.com.au and we'll get this resent to you.

I've entered the wrong address for my order! Is it too late to change it?

Please email us ASAP at customerservice@wearorganic.com.au and we'll try and sort this out for you.

If your order hasn’t left yet, we'll do whatever we can to try and make the changes. However, if it has left our warehouse, you will have to organise for a redirection with the carrier.

Can I exchange/return an item?

As per our returns policy, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). Our full returns policy can be found here.

I have received a faulty item! Help!

We are so sorry if we have sent you a faulty item!

We’d really appreciate it if you reach out to us on customerservice@wearorganic.com.au and we'll make this right for you.

Can I return a sale item?

Our change of mind policy only applies to full priced items. Unfortunately we are unable to accept returns on a sale item.

How much does shipping cost?

We want you to have your items delivered to you as soon as possible. We offer a few different shipping options. 

AU customers

You will receive free standard shipping on all orders over $120 AUD - otherwise $9.95 for Standard Shipping, or you can choose Express Shipping for $16.95.

 

International?

Refer to our Shipping page here for further details.

Still have a question? Get in touch via live chat or email below and we'll happily help you out.

Contact

I've got another question!

We'd love to hear from you! Get in touch with us via our contact us below and we'll get back to you in 24-48 hours!

I've got a media/PR enquiry!

Amazing! We'd love to chat. Get in touch with us at media@wearorganic.com.au (or use the contact us below).

I want to speak to the careers/HR team

Want to work for us? We'd love to have you on board! Get in touch via careers@wearorganic.com.au

I'm an influencer, how can I collaborate with Wear Organic?

Passionate about slow fashion, sustainability and ethical standards like us? We'd love to work with you!

You can reach out to customerservice@wearorganic.com.au and we'll get back to you.

Be sure to provide details on you, your page and your passions!

Wholesale/Stockist Question

Interested in stocking Wear Organic at your store? We'd love to hear from you! Please contact us via wholesale@wearorganic.com.au and we'll get back to you ASAP.

Get in touch

Have questions about your order, or a general enquiry?